Return & Refund Policy
Thank you for shopping with us. We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
You may request a return if:
You received the wrong product.
The product arrived damaged or defective.
The product is incomplete or missing essential parts.
The product is significantly different from the description on our website.
To qualify for a return:
The request must be made within 7 days of receiving the product.
The product must be unused and in its original condition.
The original packaging, accessories, and invoice (if applicable) must be included.
Non-Returnable Items
Returns or refunds are not accepted for:
Products that have been used, damaged, or altered by the customer.
Products returned without their original packaging.
Clearance, discounted, or final sale items (unless damaged or incorrect).
Customized or personalized products.
Perishable goods, where applicable.
Refund Process
Once we receive and inspect the returned item, we will notify you of the outcome.
If your refund is approved:
The refund will be processed through the original payment method whenever possible.
Refunds are typically completed within 3–7 business days, depending on the payment provider.
Exchange Policy
If you receive a damaged, defective, or incorrect product, we will replace it with the correct item, subject to stock availability.
Return Shipping Costs
If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.
If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. However, you may request a return if the product meets the conditions outlined in this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Address:
156 Nawabpur, Mozammel Market, Dhaka, Bangladesh
Email:
mahinislam190@gmail.com
Phone:
+880 1704-936380
WhatsApp:
+880 1704-936380
We value your trust and are committed to resolving any issues fairly and promptly. Thank you for choosing us.